Building features, new innovations, new functionality, and exciting updates that users will love. It’s that mental picture that gets us excited abou

Why relying on your users to report errors is the dumbest thing you’ll ever do

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Style Pass

2022-09-23 19:31:27

Building features, new innovations, new functionality, and exciting updates that users will love. It’s that mental picture that gets us excited about the things we can build next.

Software developers spend most of their time on tasks other than building. They attend meetings, discuss specifications, plan, and tidy up existing code. And of course, their favorite activity is fixing bugs.

I’ve yet to meet a developer who loves finding issues in their codebase. But this frustration likely stems from the fact that finding and reproducing errors takes a long time.

Historically, software developers have had to search for the needle in the haystack. They’ve had to find the answers themselves, rather than relying on those screenshots from users posted in a Microsoft Word document.

What browser and version are you using? What OS? Can you tell me exactly where you clicked? Then what happened? What page were you on before? How did you even get to this screen?