In 2017, I joined Qonto, a B2B neobank in the making (now worth more than $5B), and got involved in the design of the billing system. As the company w

The 4 biggest problems with homemade billing systems

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2022-09-22 15:00:10

In 2017, I joined Qonto, a B2B neobank in the making (now worth more than $5B), and got involved in the design of the billing system.

As the company was scaling from cradle to unicorn, we faced many billing challenges: monthly and yearly plans, “pay-as-you-go” components (percentage on FX transfers, fixed fee on ATM withdrawals, user seats, printed cards, etc.), creation of invoices at scale, taxes, accounting… It was a never-ending nightmare.

It may look like an interesting project at the beginning, but you’ll soon regret it. And believe me, it only gets worse. As an engineer, if you’re told it’s a “two-month project”, run as far as you can before it’s too late and you become the “billing guy”!

After creating the first billing engine of Qonto, we were pretty happy with what we had built. We could ingest millions of events every week, our calculations were correct, we could generate sequential invoices, we were able to apply marketing coupons and we managed to debit our internal ledger. Everything was going well!

Billing was performed on a monthly basis. At the end of each month, we had to query the database to compute fees and display them as billing items on the invoices. Customers were able to switch from a “monthly_solo” plan to a “monthly_premium” plan (and vice versa), and the upgrade/downgrade logic was working well (although it had been difficult to implement).

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