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A French demo is avaialble on YouTube. Do not hesitate to watch the demo in x1.5 speed to get a quick overview of the project.
This project is a proof of concept. It is not intended to be used in production. This demonstrates how can be combined Azure Communication Services, Azure Cognitive Services and Azure OpenAI to build an automated call center solution.
A report is available at https://[your_domain]/report/[phone_number] (like http://localhost:8080/report/%2B133658471534). It shows the conversation history, claim data and reminders.
Also, a public file server is needed to host the audio files. Upload the files with make copy-resources name=myinstance (myinstance is the storage account name), or manually.
Note that prompt examples contains {xxx} placeholders. These placeholders are replaced by the bot with the corresponding data. For example, {bot_name} is internally replaced by the bot name.
Customization of the data schema is not supported yet through the configuration file. However, you can customize the data schema by modifying the application source code.
