Managing Expectations — The Unspoken Skill That Maintains Organizations

I'm sure that's happened to all of us at some point in our lives—either frustrated by someone for not meeting their expectations or disappointed by someone not meeting our expectations—or both.

It builds credibility and trust with stakeholders, reduces tension between the company and customers, improves alignment with internal teams, and increases the efficiency of your organization.

When faced with competition, limited resources, and busy seasons businesses face the common problem of handling client expectations.

For example, if you are hiring an employee, you should set their expectation of pay and hours before they begin work and let them know what that exactly means.

The important thing here is knowing how to set the right expectations and manage them effectively to ensure a positive result.

When people know what to expect, they're better able to move forward with their plans without feeling blindsided by unexpected challenges or disappointments.

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