Once again British Airways’ Heathrow operation is in disarray due to an IT failure. The Independent calculates that at least 110 flights, mainly domestic and European, have been cancelled on Thursday and Friday as BA struggles to operate without essential systems.
With many planes fully booked at the start of the bank holiday weekend, the number of passengers affected is likely to top 15,000 – with many more seriously delayed and/or encountering missed connections.
Fifty-five outbound short-haul flights were grounded on Thursday afternoon and evening, with 21 inbound trips also grounded on Thursday.
Friday morning sees 34 inbound flights cancelled, with the prospect of more delays and cancellations as British Airways recovers its operation.
Passengers whose trips are cancelled are entitled to accommodation, meals and cash compensation – though they may need to insist on their rights.