Tabcorp's disks damaged by fire suppression system noise in November
Tabcorp has revealed its November 2020 outage was caused by a data centre air conditioner malfunction that triggered the room’s fire suppression system, the noise of which damaged its IT equipment.
The weekend outage impacted TAB, Keno and gaming services operations, and caused key race meetings to be either delayed or postponed.
It was initially attributed to a “likely fire incident” in Tabcorp’s rented space in the Global Switch data centre in inner Sydney, a description that the data centre operator took issue with.
The issue was then attributed to a mechanical plant "malfunction" at the data centre, which tripped fire suppression systems in a single data hall and damaged some of Tabcorp's server infrastructure.
Tabcorp said it had now completed a “comprehensive review” of the incident, which revealed the chain of events that knocked its systems offline.
