UniSuper points finger at Google Cloud for lengthy service outage

UniSuper has attributed a three-day long outage of its online account services to an “isolated” issue with Google Cloud Platform.

The industry superannuation fund said in response to iTnews' questions this afternoon that its issue “originates with one of its third-party cloud service providers, Google Cloud”.

“Google Cloud has confirmed that the disruption is an isolated incident, not the result of a malicious act or cyber-attack, and UniSuper data has not been exposed to unauthorised parties as a result of this issue,” UniSuper said.

“We are working in partnership with Google Cloud around the clock to have services restored for members as soon as possible.

A spokesperson for Google Cloud A/NZ acknowledged the fault but would not comment on the nature of the technical issues. 

Members of UniSuper told iTnews that they - and UniSuper’s contact centre staff - had been unable to confirm deposits or balances during the outage.

Leave a Comment