UniSuper private cloud, secondary systems taken out by "rare" Google Cloud "issues"
UniSuper’s week-long systems outage has been traced to a “combination of rare issues at Google Cloud” that collectively caused a misconfiguration during resource provisioning and triggered a secondary software bug.
The industry superannuation fund last week said an “isolated” issue at Google Cloud was the reason for its online services being offline.
The cloud provider has now provided its own explanation for the outage - that a cascading series of “issues” led to problems with UniSuper’s primary and secondary systems.
“The disruption of UniSuper services was caused by a combination of rare issues at Google Cloud that resulted in an inadvertent misconfiguration during the provisioning of UniSuper’s private cloud, which triggered a previously unknown software bug that impacted UniSuper’s secondary systems,” a Google Cloud spokesperson told iTnews.
The exact combination of issues that led to the misconfiguration and its flow-on effects is still not clear, nor is the architecture of UniSuper’s environment.
