Industry superannuation fund UniSuper has revealed that its private cloud infrastructure “subscription” with Google Cloud was deleted due

UniSuper's Google Cloud environment was deleted

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2024-05-09 02:00:05

Industry superannuation fund UniSuper has revealed that its private cloud infrastructure “subscription” with Google Cloud was deleted due to an error made during provisioning.

In a joint statement released overnight, the fund shed light on cryptic earlier commentary that it had lost primary and secondary cloud-based infrastructure due to a complex chain of events, including a misconfiguration and software bug.

With the fund’s outage now week-long, and with point-in-time restoration of some member online services anticipated today, the scale of UniSuper’s IT issues has been disclosed.

The revised explanation is that an “inadvertent misconfiguration during provisioning … ultimately resulted in the deletion of UniSuper’s private cloud subscription.”

What is clearly stated is that the chain of events the misconfiguration put in motion, which led to UniSuper’s cloud accounts being deleted, has not been observed before by Google Cloud.