Westpac makes headway on self-healing infrastructure capabilities
Westpac has shifted into phase two of an IT service management transformation which will see it build out predictive and preventative servicing capabilities.
The news comes as the bank opens its second integrated command centre (ICC) in Sydney, built to unite Westpac’s existing monitoring, information security and incident management capabilities into a central location.
Among the ICC’s capabilities are AI ‘self-healing’, which is designed to assist Westpac to identify trends and patterns in how its infrastructure and applications are performing.
Westpac also plans to use predictive alerting and auto-healing to recognise and prevent issues before they can manifest in customer-facing banking services.
In the banks ‘Tech in 10’ podcast, head of service operations Janelle Howe disclosed that the bank is building out predictive and preventative IT management capabilities using machine learning and artificial intelligence.
“That artificial intelligence will be able to predict outages, and also we intend on building technology with self-healing capability," she said.
