As healthcare providers face increasing pressure to deliver seamless, highly personalized experiences across all channels. Whether through email, push notifications, SMS, or patient portals, it’s crucial for healthcare organizations to stay in touch with patients wherever they are. But how can healthcare providers keep up? Especially with so many vendor choices:
Healthcare organizations operate under stringent regulations, with varied legal frameworks across the globe. These regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States or the General Data Protection Regulation (GDPR) in Europe, dictate how patient data is handled, stored, and transmitted. This makes it challenging for healthcare providers to rely on standard Software-as-a-Service (SaaS) solutions for patient engagement and marketing automation. Many SaaS platforms cannot ensure the level of data security and privacy required to meet healthcare regulatory standards.
To leverage the full potential of artificial intelligence (AI) in healthcare marketing—whether for personalizing patient outreach or predicting health behaviors—providers need to share sensitive data internally without risking exposure to external vendors. This is where traditional SaaS solutions can fall short, as they often require data to be sent outside the healthcare provider’s controlled environment. For organizations handling highly sensitive patient data, maintaining data sovereignty is essential.