Mattermost v7.7 is generally available today. With this latest release, we’ve added new functionality to help teams accelerate productivity while en

Mattermost v7.7 is now available

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2023-01-24 14:00:07

Mattermost v7.7 is generally available today. With this latest release, we’ve added new functionality to help teams accelerate productivity while ensuring data and infrastructure control to reduce security and compliance risk.

ServiceNow customers can now access and share their ServiceNow data from within Mattermost. This enables collaboration around key ITSM processes like Incident Response, Change Requests, and Problem Management.

Customers can elect to receive notifications in Mattermost channels about these ITSM record types to provide instant collaboration and issue resolution. Customers can also view and add comments on ServiceNow records and search and share ServiceNow records in Mattermost.

In addition, when combined with Mattermost Playbooks, the Mattermost ServiceNow Integration provides a complete incident response solution that combines the quick and nimble collaborative process management of Mattermost Playbooks with the power of ServiceNow’s Incident Response system.

The Mattermost ServiceNow Virtual Agent Integration makes it easy for employees and customers to resolve issues fast and get what they need, when they need it, with ServiceNow’s AI-powered conversational chatbot running right inside Mattermost.