![T-Mobile customers have filed a lawsuit [PDF] against the carrier, alleging that it failed to honor a guarantee not to raise the prices of select cell](https://images.macrumors.com/t/mrxBiATN1Cr-ILxmkEkmlm2j0xY=/2500x/article-new/2024/05/T-Mobile-Generic-Feature-Pink-1.jpg "T-Mobile Sued for Breaking Lifetime Price Guarantees")
T-Mobile Sued for Breaking Lifetime Price Guarantees
T-Mobile customers have filed a lawsuit [PDF] against the carrier, alleging that it failed to honor a guarantee not to raise the prices of select cellular plans.
The lawsuit, first spotted by Wired, claims that back in 2017, T-Mobile advertised several of its plans with a price lock, but then went on to increase prices starting in May 2024.
"T-Mobile ONE customers keep their price until THEY decide to change it. T-Mobile will never change the price you pay for your T-Mobile ONE plan," T-Mobile said in a press release in January 2017. T-Mobile ONE was priced at $40 per line for a family of four with AutoPay enabled, and T-Mobile made similar pricing promises for other plans, including the Simple Choice Plan, Magenta, Magenta Max, Magenta 55+, and Magenta Amplified options.
T-Mobile raised prices by $2 to $5 per line for the legacy plans, and while there was a price promise, fine print did give the company an out. T-Mobile released an FAQ that said if prices did increase, T-Mobile customers could cancel and get their final bill paid, a policy applicable for accounts activated between January 2017 and April 28, 2022.
