In the postpandemic future of work, nine out of ten organizations will be combining remote and on-site working, according to a new McKinsey survey of 100 executives across industries and geographies. 1 1. From December 2020 through January 2021, McKinsey surveyed and analyzed responses from 100 respondents at the C-suite, vice-president, and director level, evenly split among organizations based in Asia, Europe, Latin America, and the United States, and among a variety of industries. Company revenues ranged, on average, from $5.1 billion to $11.0 billion per year. The survey confirms that productivity and customer satisfaction have increased during the pandemic.
Despite the embrace of a hybrid model, though, most organizations have only begun to think through and articulate the specifics of how to carry out a more permanent mix of remote and on-site working for all roles that aren’t essential to perform on-site. Many of their employees are feeling anxious as a result. The sustainability of pandemic-style productivity gains might well depend on how organizational leaders address the anxiety their employees feel—and the associated levels of burnout. You’re invited To a McKinsey Live webinar on Getting hybrid work right: What employees are saying on Wednesday, June 9 Register here