Housing | Silicon Valley homeless nonprofit sues…

One of Silicon Valley’s largest homelessness nonprofits has sued Microsoft to compel the tech giant to restore access to the nonprofit’s email accounts, claiming the nearly month-long outage has impeded its day-to-day operations and ability to connect homeless people with needed services.

In a civil complaint filed in Santa Clara County last week, the Santa Clara-based nonprofit LifeMoves claimed it has been locked out of its Microsoft email accounts and other cloud applications since Dec. 11. The nonprofit said it doesn’t know how it lost access or whether it has been hacked.

Despite multiple attempts to prove that it owns the accounts, LifeMoves claims Microsoft has repeatedly declined to restore access.

“Without access to their emails and these services, LifeMoves employees and staff have also not been able to provide much needed support services to thousands of clients who need support daily to help break their cycle of homelessness,” the nonprofit said in the complaint.

In a statement, LifeMoves said Microsoft directed the nonprofit to file the complaint “as part of a security protection and account recovery process.”

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