Every so often, I get caught in a thirst trap of a newly spun Twitter bot. Aptly titled "People Doing Sh*t," they sling catchy videos of humans doing heroic or moronic things. I'll click on each video, clap at their success, close my eyes in horror, or be amazed at how people act in befuddling ways.
My consumer app experiences can feel the same. Imagine a continuing thread of 5-second head-slapping experiences where reality is amiss. Apps are doing sh*t, either for good or bad, as I clap for joy or scream into the ether to those who make my life easier at a small price of WTF.
You see, apps doing sh*t are not slow to load or crash. No, it's more like when things are working well, maybe too well. Their experience rises above the competition — spectacularly failing the customer without intending to do so.
Let's assume everyone experiences degrees of apps doing sh*t. I aim to unearth a list of "check out these awful/amazing things I experienced!". Then maybe, after a long thread of examples, those who craft our complex experiences can consider how to mold the app world into a beautiful place. So here are mine in no particular order.