The Future Does Not Fit In The Containers Of The Past

The card used to be plastic and then became a thick removable card and then it was something that had perforations on a larger size of paper that you had to tear and now it is as thin as it can get with scissor marks where you need to cut it.

The quality of the card plunges in inverse proportion to the increase in premiums (no accident or any reason to justify the increases in premium).

But it is the only time the brand and I interact (assuming that I remain lucky enough not to have to file a claim). Its their twice annual contact point. And every time I open their mail I see a cheaper card some confabulation of consultants, accountants and financial operators have optimized to reduce costs along with a standard completely non customized come on to buy more insurance along with the gift of a higher premium.

Maybe the masters of optimization may want to consider a little less media spend on Jake from State Farm commercials to help fund a better existing customer interaction in the twice annual touch points?

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