Oracle settles customer NetSuite dispute out of court

A claim against Oracle-owned Netsuite was recently settled out of court following private mediation with a customer that alleged the vendor oversold and under-delivered on software.

In a court document [PDF] released last week, a California judge dismissed River Supply Inc's (RSI) claim against Oracle and NetSuite. At the same time, Oracle's defense was also dismissed.

RSI, a Pennsylvania-based architectural construction material supplier, arranged a private mediation session with Oracle to take place in August, court documents state.

Filing its initial complaint last year, RSI alleged Oracle had conducted a "widespread fraudulent scheme and unfair business practice" in sales of NetSuite software while failing to "provide all the functionality at the price promised" in a project that began in 2021 to replace financial, commerce, and payroll software.

In the court documents, Oracle was accused of breaching its agreement with RSI by "failing to implement a workable ERP solution and failing to perform the services in a professional manner consistent with industry standards, and as was represented by Oracle."

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