Some bad news for CIOs: Many C-suite leaders, including IT leaders themselves, have less confidence in your department’s ability to get the job

Many C-suite execs have lost confidence in IT, including CIOs

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2024-10-11 00:30:05

Some bad news for CIOs: Many C-suite leaders, including IT leaders themselves, have less confidence in your department’s ability to get the job done than they did a decade ago.

Less than half of C-level executives believe their IT organizations are effectively delivering basic services, compared to about two-thirds with confidence in 2013, according to a survey recently released by the IBM Institute for Business Value.

The drop was the largest among the CEOs surveyed. In 2013, 64% had confidence in their organizations’ IT departments to deliver basic services, but the percentage fell to 36% this year.

Among the IT leaders surveyed, 69% had confidence in their departments a decade ago; now just 47% do. Confidence also fell among CFOs.

So what’s the deal? An IBM report based on the survey, “6 blind spots tech leaders must reveal,” describes the huge expectations that modern IT leaders face: