It is not your job to stop the person being angry, but these steps may help to make the person feel calmer. It is only then that you can look at how t

How can I de-escalate a situation when someone is angry or agitated?

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2024-10-07 23:00:21

It is not your job to stop the person being angry, but these steps may help to make the person feel calmer. It is only then that you can look at how to deal with the situation and their concerns.

In a situation like this, workers can panic because they don’t know how to “stop” the anger, and they need to know that periods of intense anger do not last. … intense feelings like anger naturally dissipate as time passes.

De-escalation Techniques This web page provides de-escalate techniques. Estimated reading time: 5 minutes Produced by: Department of Health - Tasmania

Facilitate responsible behaviour This is a free online eLearning module which covers monitoring of client behaviour, communication strategies to de-escalate conflict and managing conflict. In order to access this training, you will need to set up an account and search 'facilitate responsible behaviour' in the search bar. Type: eLearning Produced by: QCOSS Community Door

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