A RedMonk Conversation: JJ Tang on Incident Management, Cold Emailing CEOs, and the Origins of Rootly
In this RedMonk conversation, JJ Tang, CEO of Rootly, chats with senior analyst Kelly Fitzpatrick about the evolving landscape of incident management, the significance of consistency over speed, and the impact of AI on business operations. Tang shares his career journey, from landing a job at IBM (involving cold emailing the CEO) to building incident management tools at Instacart, to starting Rootly with cofounder Quentin Rousseau. He focuses on the importance of technical skills, networking, and understanding customer needs. Tang also reflects on the challenges of running a startup during economic shifts and offers valuable advice for aspiring entrepreneurs.
Kelly Fitzpatrick (00:12) Hello and welcome, this is Kelly Fitzpatrick with RedMonk and with me today is JJ Tang, CEO and founder of Rootly. He is also listed in Forbes 2024 30 under 30 for enterprise technology. JJ, thank you for joining me on the MonkCast.
Kelly Fitzpatrick (00:33) I know this is my first podcast episode of the year. So thank you for being my first podcast guest of 2025.
