Paperwork 'Piling Up Really Bad' at Dealers as Cyberattack Outage Continues
It's been seven days since the cyberattacks on CDK Global forced the company to shut down its software suite used by approximately 15,000 dealerships in the United States and Canada. To say it hasn't been pretty is an understatement—the cloud-based software manages everything from parts and service work to new car sales, finance, vehicle registrations, and even company payroll. And it may not be back up until July.
CDK Global has been curiously quiet throughout the ordeal. There are no statements or acknowledgments on its public-facing website regarding the cyberattack. Messages left by Motor1 seeking comment and an update haven't been returned. But CDK Global CEO Brian MacDonald told Automotive News that the company's executive leadership team and sales staff are working with customers on a daily basis to find alternative solutions.
Those solutions will need to suffice for at least a few more days. An email allegedly sent to dealers on June 25 seen by Automotive News states that the service likely won't be restored before June 30.
