People’s Tickets Are Vanishing From Their Ticketmaster Accounts

Ticketmaster users have been stunned to see tickets they beat the odds to obtain vanish from their account with no explanation.

Even when fans manage to beat the odds and snag tickets on Ticketmaster, there’s no guarantee that they’ll get to keep them. NBC’s Bay Area station reported that, after fans across the country purchased tickets to shows, they saw the tickets vanish from their accounts.

One San Francisco resident told the outlet that, after buying tickets to see Taylor Swift and Imagine Dragons, he got an email that they’d been transferred out of his account without his knowledge. The man, who spent “thousands” on the tickets, said that, after contacting Ticketmaster, the site told him “there’s nothing we can do.”

People in Philadelphia, New York, and San Diego told the outlet that they had similar experiences with vanishing tickets and an unhelpful customer service reps. When the outlet began reaching out to the site, though, the tickets were miraculously returned to their rightful accounts.

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