Energy smart meter issues creating north-south divide
The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told.
The body that represents energy companies, Energy UK, has confirmed for the first time there is a regional divide - because of the way meters send usage data back to suppliers.
The technology used in the north can affect whether smart meters work properly - and could leave customers having to submit manual readings and receiving estimated bills.
In the Midlands, Wales and southern England, all meters use wireless cellular technology - similar to mobile phones - to send data to energy providers. If a signal is not strong enough, it can be boosted by an aerial.
It is a legal requirement, the government says, for suppliers to make sure smart meters are working and it expects suppliers to “resolve all issues at a much faster pace”.
The mass roll-out of smart meters began 12 years ago, with the goal of helping people save money on their bills, while lowering carbon emissions as part of the government’s net zero plan.
